Attendance Policy

We are committed to providing consistent quality services to our clients. We expect that same commitment from the families we serve. Our therapists make a professional recommendation as to the frequency and duration of your child’s therapy to ensure your child progresses appropriately. Your child will make the most progress in therapy with consistent attendance. It is also important that you arrive on time so that your child can benefit from a full session. Families that choose to receive services for their child at Kid Talk must adhere to following attendance policy:

1. When possible contact Kid Talk 24 hours prior to the scheduled appointment. Therapy sessions that are not cancelled will be charged a “No Show” fee of $65.

2. Each family will be allowed 2 cancellations per calendar year for instances when you are NOT able to reschedule your child’s appointment. Once your allotted cancellations are used, families must reschedule their cancelled session within 30 days. If the session is not rescheduled within 30 days there will be a $45 charge. This is necessary due to the therapists time spent planning and setting up for your child’s therapy session and their inability to see another child during that time slot. Families are responsible for keeping track of your used cancellations.

3. We will try to reschedule your child with your regular therapist but cannot guarantee that your therapist will be available. Seeing a different therapist is a wonderful opportunity to gain fresh ideas and to assist your child with tolerating changes and encouraging flexibility in a safe environment.

4. Families are only allowed to reschedule the cancelled appointment one time.

5. Frequently missed therapy sessions result in a lack of progress for your child. Should you fail to cancel an appointment and/or not show up at your scheduled appointment three times, therapy will be terminated. The same will hold true for frequent cancellations without rescheduling. You will be billed for any outstanding balance.

Sickness Policy

Whenever there is a group of children playing together, there is a greater chance of illness transferred from child to child. We recommend washing hands thoroughly and often, especially after going to the restroom and before snack. If your child shows any of the following symptoms, we recommend that you not attend therapy that week.

1. A temperature within the past 24 hours
2. “Pink eye” infection –eye is red and burning with thick yellow drainage excreted.
3. Bronchitis and/or croup-hoarseness, cough and slight temperature increase, dry/painful cough and breathing difficulty.
4. Rashes not diagnosed by a physician. We urge you to have rashes diagnosed by a doctor. We must be certain they are not contagious before your child returns to therapy.
5. Impetigo of the skin. Symptoms are red pimples which become surrounded by a reddened area. When the blister breaks, the surface weeps. Lesions occur in moist body areas: groin creases, neck creases, underarms, face, hands, or diaper edge. Physician must determine when child returns to therapy.
6. Diarrhea (watery or greenish bowel movements looking different and much more frequent than usual). A child should not return until three days have lapsed since diarrhea onset or until diarrhea has ceased, whichever is the greater period of time.
7. Vomiting (more than the usual “spit up” in infants)
8. Severe cold with fever, sneezing and nose drainage.
9. If your child looks and acts differently and seems sick without obvious symptoms.
10. With contagious diseases, a child must be kept at home and please notify Kid Talk of the illness. Some of these are: Measles (Red and German, Chicken Pox, Mumps, and Roseola). With Head Lice and Scabies, child must remain at home until the treatment is commenced.
11. If a doctor diagnosed an ear or throat infection and placed the child on an antibiotic, the child should not be brought in until s/she has been on the medication for at least 24hours!

Weather Policy

Kid Talk does not adhere to any local school district's school closings.  Clinic closings due to weather will be posted on the website and families will be notified via phone to attempt to reschedule your child's appointment.

General Policy Reminders

It is the patient/parent(s)/guardian responsibility to inform Kid Talk Inc. of any and all changes in insurance information, including group policy number, identification number, phone numbers, addresses, etc. as soon as possible. Failure to do this could result in total patient responsibility for charges incurred.

Out of Pocket Policy: Insurance policies are contracts made between the patient and the insurance company. When insurance does not provide payment of therapy costs, payment of the bill is your responsibility. If for any reason treatment is denied by your insurance, we will charge for the usual and customary amount paid by your insurance company.

▪For your benefit and to insure the highest level of coverage from your insurance company, we choose to participate in most insurance plans, which results in lower payments to the provider but lower costs to the patient.

▪Both private insurers and the Federal Government prohibit waiving and/or reducing the copayments.                             

▪Due to binding contracts with each insurance company and industry wide standard ethics, we are required to collect all copayments and deductibles that are due to your specific policy. We are obligated to be in compliance with these standards.

In cases of hardship: The parent/legal guardian must provide written notification to Kid Talk Inc. detailing the circumstances warranting a need for a reduced fee. Completion of a personal financial statement form is required to be completed for our consideration. If granted, reduced fees are provided for a period of six months. Prior to the end of the six months, if circumstances have not changed, parents may request an extension in writing.